Rainbow International celebrates contract renewal with LV=
Rainbow International is celebrating a great contract renewal with Liverpool Victoria. The 3 year contract will provide Disaster Recovery & Restoration services to LV= General Insurance customers following incidents of Fire, Flood, Accidental Damage through to Major Loss events.
LV= is a strong fit for Rainbow, with both businesses having a strong focus on putting the customer at the heart of everything we do, and always offering that service with a human touch. The exemplary levels of customer service delivered to LV= customers on a daily basis is evident through excellent feedback received by our teams on the ground.
Rainbow International Managing Director, Nick Revell, commented “Rainbow International is extremely pleased to be extending our contract with LV, with whom we have a strong, trusted relationship. Much like LV, our core values are centred around the customer experience, and delivering the very best service for policyholders during their time of need, as demonstrated by our world class customer experience score. We are absolutely delighted that we can continue to work with LV for the next three years.”
Mansfield headquartered Rainbow International is the UK damage management market leader. Handling over 20,000 projects per year, Rainbow delivers a world-class customer experience, minimises disruption to individuals, families and businesses, and delivers the highest level of technical expertise and efficiency, achieved through superb training, compliance and systems.
LV= General Insurance are one of the UK’s largest personal lines insurers, with more than 7 million customers and 4,000 employees. Throughout their 170 year history they have put their people and their customers at the heart of everything they do, because what matters most to their customers, matters to them too.
In 2017, Liverpool Victoria became the LV= General Insurance Group (LVGIG) and announced a Strategic Partnership with Allianz Holdings PLC which completed in December 2019.
In January 2020 LV= General Insurance Group acquired Legal & General’s general insurance business (L&G GI) L&G GI is predominantly a home insurance business, with more than 2 million customers.
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