Investing in Excellence – Upskilling Talent at Rainbow Restoration
There are numerous advantages to upskilling your workforce, from increased productivity and job satisfaction, to employee retention and improved customer experience. At Rainbow Restoration UK, we are under no illusion that much of our progress and influence in the Disaster Restoration industry is down to the talent within our organisation.
We recognise the value in nurturing existing talent and this commitment inspires our ongoing investment in the skills and knowledge of those who play an integral role in driving Rainbow’s success. In the intricate and ever-changing landscape of disaster restoration, an agile, well-educated and versatile workforce is a cornerstone of our resilience and effectiveness.
We are also advocates for the mental health benefits of providing a learning environment, where the success of each individual in their respective expertise is encouraged. Whilst providing essential services to those in need, we aim to ensure our team experience personal development and success during their time with Rainbow.
We’re incredibly proud to show off our Central Office team’s new achievements and commemorate the hard work these individuals are putting in to ensure the success of themselves and the company.
Continuous Learning through Courses
Starting with our MD Mark McMullen, who passed his IOSH Leading Safely course last year demonstrating that Health and Safety is of paramount importance to Rainbow, both on site and in office. With a new policy recently implemented, our own MD recognises the importance in staying up to date and ensuring the policy’s success through ongoing training and knowledge updates.
Our next superstar is Kelly Carr (BDMA Claims Practitioner), who has recently passed her Unit One (IF4) of the Certificate in Insurance Qualification from the Chartered Insurance Institute in 2023. This highly acclaimed qualification goes into depth in the basic general insurance principles and will supplement her existing technical claims handling expertise.
In 2023, Kay Crampton was promoted to Customer Experience Manager and has been immersed in learning the strategy behind resource efficiency and waste. Her recent successful completion of both Yellow and Green Belt Certifications in Lean Six Sigma has us excited for the transformation she will bring to our process management.
Nadine Carr, our Paralegal Manager and Executive Assistant to the MD, has recently received her certification as a Qualified Paralegal from both the Institute of Paralegals and the Professional Paralegal Register. These certificates represent the high competency and standard of knowledge, practice and ethics Nadine possesses in the paralegal profession.
We have an incredibly accomplished team that possesses a rigorous work ethic, passion for education and desire for growth. We find inspiration in their achievements and take great pride in extending our congratulations to each and every one of them.
Back to the Floor Days
‘Back to the Floor Days’ is a strategic initiative where management temporarily leaves their usual roles to immerse themselves in frontline operations. By gaining first-hand experience and exploring new responsibilities, they develop a deeper understanding of the company’s functions and foster stronger connections with frontline staff.
This initiative promotes collaboration and continuous learning, reinforcing a shared commitment to organisational excellence, innovation and empathy.
 Andrew Vincent with Wayne Simpson |  David Hawkins |
 Kelsey Cane at Rainbow Derby & North Wales |  Lee Harrington |
 Back to the Floor days |
Technical Training
In 2024, Rainbow Restoration embarked on a comprehensive overhaul of our training provisions, declaring it the “Year of Rainbow Training.” This initiative encompasses a thorough examination and enhancement of every aspect of our training programs.
Central to this effort is the focus on technical training across various disciplines crucial to our operations. Technical training in both practical and theory on the following disciplines:
- Water, fire and mould
- MCL
- Textiles
- Leak detection
- Senior technician
- Client training
- MiGateway courses
- Technical manuals
Training videos will be incorporated as well as practical and theory.
Marketing Training
Central Office Marketing Team will also be producing and delivering comprehensive WordPress training material in the form of literature, tutorial videos, group workshops and 1:1 sessions for our branches. Designed to keep skills within the company, we encourage franchisees to put any members of staff forward for the sessions.
In these sessions, franchisees will be taught a range of aspects that will help them manage their websites, including but not limited to:
- WordPress overview
- Adding content
- Best practice SEO
- Graphic design
Our New Flood Room
Introducing ‘Rainbow Restoration Academy’.
Our latest addition to the company’s training arsenal is the innovative Flood Room, a simulated house nestled within our warehouse premises. Equipped with state-of-the-art facilities and adorned with vibrant new signage, this immersive space serves as a dynamic training hub for our employees.
Within its walls, teams engage in hands-on learning experiences, honing their skills and refining their expertise in a realistic setting. From Water and Fire Damage Mitigation to Leak Detection, the Flood Room offers a versatile environment where learning transcends traditional boundaries.
With its meticulously crafted design and strategic placement, this dedicated training facility embodies our commitment to fostering growth, resilience and excellence among our workforce.
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Apprenticeship Schemes
Our apprenticeship schemes are designed to cultivate a diverse array of skills and competencies, ensuring the holistic development of our apprentices.
In November 2023, we welcomed Katie Bingley, Amy Bramwell and Phillip Gregory into our esteemed apprenticeship program. Through tailored training and hands-on experience, these individuals have been immersed in a dynamic learning environment aimed at nurturing their talents and fostering their professional growth.
With a focus on administrative skills, effective communication and financial understanding, our apprentices are equipped with a comprehensive toolkit to excel in their respective roles.
Under the mentorship of experienced professionals and the guidance of our dedicated training team, Katie, Amy and Phillip have embraced every opportunity to expand their horizons and refine their abilities. Their commitment to continuous improvement and dedication to excellence reflect the core values of our apprenticeship program, which aims to empower aspiring professionals to thrive in their careers.
Honouring Promotions
At Rainbow, fostering career progression isn’t just a goal; it’s a core value embedded within our company culture. We believe in empowering our team members to reach their full potential and pursue their professional aspirations.
Whether it’s through ongoing training, apprenticeship schemes or providing opportunities for advancement, we are committed to supporting each individual’s journey towards personal and professional growth.
Gabrielle Huckerby, our SEO Specialist, embarked on her journey with Rainbow Restoration in late 2022, assuming the role of SEO Admin. Since joining our team, Gabrielle has demonstrated exceptional dedication and a relentless pursuit of excellence, consistently exceeding expectations and making significant contributions to our team.
Recognising her potential and commitment to growth, we actively supported Gabrielle in her professional development journey. As part of this initiative, she engaged in targeted courses offered by Code First Girls, a renowned platform for empowering women in tech.
Gabrielle seized the opportunity to expand her skill set by enrolling in courses such as ‘Web Dev Kickstarter’ and ‘Intro to Coding,’ equipping herself with invaluable knowledge and expertise in web development and coding fundamentals.
Her proactive approach to learning and continuous improvement not only reflects her personal drive for success but also embodies our company’s ethos of nurturing talent and fostering growth opportunities.
In conclusion, Rainbow Restoration UK stands as a beacon of excellence in the Disaster Restoration industry, fuelled by a workforce committed to continuous learning and development.
At Rainbow, we not only provide essential services to our customers but also strive to ensure the personal and professional success of every member of our team. Together, we continue to push the boundaries of excellence, setting new standards of achievement and innovation in our industry