Business Support Manager

Full Time: Business Support Manager

Reports to: Head of Operations

Context: In the UK, Rainbow International, is a leading disaster restoration company, delivering fire, flood and accidental damage services on behalf of the top insurance companies and all major loss adjusters nationwide throughout Franchise network of branches.

A great opportunity has become available for a Business Support Manager to lead the Business Support and system Team to enhance our central support function. You will be joining a passionate, creative and dedicated team where you will be expected to apply excellent creative communication skills, innovative ideas and exceptional organisational skills.

Key Responsibilities will involve, but not be limited to, the following:

• To assist the Head of Operations to plan, organise, direct and control the day to day operational objectives of the Business Support & System Team, in order to provide service excellence, operational efficiency in line with the company strategy, operations manual governance and financial targets
• Establish and maintain a strategic development plan for your areas of responsibility
• Produce a monthly report detailing achievements and targeted areas of focus
• Improve communication and awareness of department responsibilities and support available
• Ensure accurate records standards are maintained on central database/files for staff, franchisee and central recording of communication, correspondence issued to the network
• Monitor staffs attendance and performance against objectives agreed in appraisals and 121 review meetings in line with performance management arrangements, taking a lead role in developing personal development plans. Dealing with any recruitment and disciplinary matters that may arise
• Produce confidential letters, reports, tender responses and presentations on behalf of the senior management team in a timely and accurate manner
• Manage relationships with key franchisees, suppliers, colleagues within area of responsibility, deal with issues, hold review meetings where necessary and produce any associated reporting
• Manage all elements of the 100 day ‘fast track’ programme for new franchisees from franchise induction through key milestones until ready to be released to Franchise Consultant
• Take responsibility for our in house Learning Management System ‘MiGateway’ to become involved in developing content and courses to support our training requirements – full training will be provided
• Responsible for implementing and updating procedures and processes to ensure all areas of responsibility can be delivered during holidays and sickness periods
• Provide exceptional customer service to all individuals you interact with, dealing with requests promptly to ensure the best possible service is offered at all times. Deal promptly with escalations from the network
• Manage our internal HR system and review and update our company policies
• Track all requests for training support, identify trends in common requests and report on themes
• Ability to work under own initiative and as part of a management team to achieve results within agreed deadlines
• Such other duties as may reasonably be required within your capability consistent with the Terms and

Conditions of your employment

• To work in a safe manner in order to satisfy Health and Safety Legislation and avoid accident or injury to people, machinery or property

Qualifications

• Level 3 Management or above is desirable
• Qualified Franchise Professional (QFP) accreditation or 3 years franchising experience is desirable
• Staff management/coaching – demonstrates an understanding of effective performance management techniques and provides evidence of applying these within a team

Closing date for application is Friday 4th November 2022

 

For further information or to apply to the role, please email s.hayman@rainbowrestoration.co.uk.