Why The Insurance Industry Recommends Rainbow

Rainbow International have been working with the Insurance industry to provide disaster recovery and specialist cleaning support for many years – something we’re very proud of – and there are many reasons why insurers continue to recommend us.

Exceptional levels of service

We meet any call for help from our clients whenever and wherever they need us. Our service includes:

• 24 hours a day, seven days a week, 365 days a year availability
• A national network of more than60 branches, which means we can provide a local service efficiently, reliably and cost effectively

Working with the experts

Over 25 years of disaster recovery and specialist cleaning services to the insurance industry means we have built up a lot of experience and knowledge, which lets us offer the following:

• Complete property claims management programmes provided for insurers, loss adjusters and brokers
• End-to-end service, including inspecting and reporting and instigating restoration
• Efficient investigation of claims and their management
• A comprehensive range of services
• Full disaster recovery service, domestic and major loss

Resources to get the job done

The resources and technology we employ enable us to provide services that include:

• A network managed through sophisticated job tracking and claims management software
• Service admired for technical delivery, geographical coverage and critical mass
• The largest technical workforce in the UK for digital scoping and video streaming, ensuring a world class surge and business as usual support programme
• The most comprehensive and innovative training programme available within the restoration market

Value for money

Ongoing development of practices enable us to provide a service based on:

• The latest technology to reduce the cost of claims
• Restoring property and possessions which is much cheaper than buying replacements
• World class customer service platform and processes, reducing indemnity spend

Customer focus

Driven by customer experience, claims cycle reduction, total cost reduction, citizenship and consistency for our customers, we ensure:

• First-class service to policyholders
• A highly responsive and effective service with a reputation for reliability
• We consistently achieve world class NPS customer satisfaction scores of over 60
• An extensive customer service and satisfaction programme

Rainbow International makes a crisis a little bit less of a disaster

With just one call to Rainbow on 01623 422488 we can arrange the cleaning service or recovery support you need.

We run a 24-hour helpline, so that you receive help when you need it. And, as we have more than 60 branches across the UK, it’s likely that there’s a Rainbow International branch within just 23 miles of your postcode.